Reservation Policy
Number of Passengers Required: A minimum of 8 and a maximum of 12 passengers are required to confirm a trip. For private charters, there is no minimum passenger requirement.
Booking Deposit: To secure an individual spot or the entire boat, a non-refundable deposit of USD 1,000 per person is required within 10 days of the reservation request. This deposit is non-refundable and serves as the cancellation fee. However, the following options are available: The reserved spot may be transferred to another individual designated by the guest at no additional cost. The payment for the deposit must be arranged directly between the guests. The trip may be rescheduled to a more suitable date, with the deposit credit valid for two additional seasons.
Deposit Requirement: No reservation will be held without the booking deposit. The deposit is the sole guarantee of securing a spot. Guests have a maximum of 10 days to confirm their reservation by making the booking deposit payment within this period.
Remaining Balance: The remaining balance must be paid in full at least 60 days prior to departure. If the payment is not received by this date, the reservation will be canceled.
Non-Refundable Situations: No refunds will be issued in cases of natural disasters (e.g., tsunamis, earthquakes, storms, floods) or political instability at the local, national, or global level.
Refunds for Cancellation: The remaining balance (excluding the booking deposit) is refundable only if the cancellation is made 30 days or more before departure. Any associated transfer fees will be borne by the guest.
Individual Bookings: Individual bookings are welcome, but a minimum of 8 guests is required to confirm the boat trip. If the minimum number of bookings is not met, guests will be offered the option to reschedule their trip or receive a full refund, including the booking deposit. In special circumstances, the boat may depart with fewer than 8 guests.
Safety Protocols: In the event of an emergency, inclement weather, or any other situation deemed necessary by the captain or surf guide, the boat may remain anchored in a bay or protected area for the required period of time. The safety of our guests is our top priority. Please note that no refunds will be issued for missed surfing sessions due to weather conditions.
